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Terms & Conditions

TERMS & CONDITIONS (W.E.F 1ST JAN 2024)

Price Validity

  1. The project value will depend on measurements, scope of work and change in designs / material / finishes. Based on these revisions, Customers can expect the quote value to rise or drop by approximately 5-10%. However, in case of non-standard product selection / customization / additional scope of work, the prices may substantially increase from the initial quote value.
  2. Based on Customer's initial discussion with the Faboolux representatives, Customer shall make an initial payment of either 5% of quote value or INR 25,000, whichever is higher, for booking the order with Faboolux, subject to terms and conditions mentioned herein, if applicable.
  3. The Price structure has 3 instalments:
    1. First Instalment – 5% of the quote value or INR 25,000, whichever is higher, and is paid at the time of order booking.
    2. Second Instalment – 55% of the quote value, which is payable within 2 days from the date of finalizing the design.
    3. Third/Final Instalment – Remaining 40% of the quote value, which is payable as per the due date mentioned in the “Ready to Dispatch” email sent to the Customer.
    Note: A non-refundable Convenience fee of 2% (including GST) on payment amount may be levied on certain modes of payment including Credit card /Debit card/Net Banking/ Wallet /Etc.
  4. The name used for order booking should be in line with the KYC of the customer. No name change or GST number inclusion is possible once order is booked. Disclosing complete names at the time of order booking will help for all legal communications, availing finance options, GST Invoice in case of registered person and processing refund if in case of cancellation as specified in this terms and conditions.
  5. The initial quote value provided by Faboolux at the time of order booking may not include civil, plumbing, gas-piping or electrical work. The exact value of the quote will depend on the site conditions.
  6. The Third/ final installment payment has to be completed before the material dispatch from the factory and not before installation.
  7. Between First and Second Instalment payment stage of Customer order, brand partnered categories such as appliances, lights and loose furniture etc. are subject to price fluctuation and may not be available due to stock issues from the manufacturer’s end. In such cases, the Customer will have an option to choose the other available products and may have a price variation too.
  8. We have categorised the work of Faboolux as interior solutions and has been considered under Modular Furniture Services (SAC 998891) & Installation Services (SAC 998739). Place of supply will be considered based on the state where the installation is to be carried out irrespective of bill to state. GST will be collected on each advance payment and GST invoices are raised upon completion of the project.
  9. All payments made by the Customer throughout their engagement with Faboolux should be approved by Faboolux via email communication, and only on such approval, the payment shall be deemed effective.

Installation Checks

  1. When civil work is done at site (including false ceiling, electrical, plumbing, gas piping, wall demolition, wall partition, etc.), hand marks and scratches are bound to occur and cannot be avoided. It’s recommended to have a final coat of paint after completion of all interiors.

Delivery and Installation of the Order

  1. The delivery and installation of Customer's Order shall be on or before the delivery date prescribed in the Quotation, and at the address given by the Customer.
  2. Delivery Date will be calculated from the date of completion of the following requirements:
    1. Both Parties, Customer and Faboolux, signing off on the designs and specifications for the home interiors;
    2. Customer making all payments, strictly in accordance with the specified payment milestones. The Delivery Guarantee will commence from the date of approval of payment, which shall be confirmed via email by Faboolux; and
    3. Customer handing over the Site to Faboolux in a condition that meets the requirements of Customer’s Site Readiness Checklist as per the Works Contract.

Delivery Period:

Customers may be entitled to the benefit of Faboolux’s Delivery Guarantee, depending on the Scope of work.

  1. Standard Faboolux Offerings: A 45-day delivery period shall be applicable to Customer project if the Customer overall scope of services includes items from the following categories only.
    1. Modular / Fit-out Furniture (incl. installation)
    2. False Ceiling
    3. Standard Electrical Works (creation of new points, shifting of existing points)
    4. Countertop services (granite removal, chipping and installation)
    5. Appliances (incl. installation)
    6. Lighting (incl. installation)
    7. Cleaning Services
    Any extension on the delivery period will be on mutually agreed terms between Faboolux & the Customer.
  2. The fixed timeline delivery guarantee period, if applicable, will begin once all 3 of the following stages are complete:
    1. Customer and Faboolux project team should have signed off on the design.
    2. Customer has accepted the Faboolux Works Contract.
    3. The payment for the Customer's second instalment is received and approved by Faboolux.
  3. Pre-conditions to our Delivery Guarantee: All items contained in the site-readiness checklist should be complete when Faboolux begins the installation process.
  4. Faboolux shall not be held liable for any delays in delivery that are caused by Customer or due to an event of Force Majeure.
  5. The word "Guarantee" or "Guaranteed" is used in marketing, branding, promotions, other places on the website and/or such other Products owned and managed by Faboolux, in common parlance only and it should be interpreted accordingly.

Warranty - Product and Service

  1. 10 YEAR WARRANTY: Faboolux provides 10 year replacement warranty for all units produced by Faboolux. This safeguards you against any defect in manufacturing of ply items or in installation workmanship.
  2. All accessories, hardware, appliances etc. procured from OEMs are covered as per the respective Manufacturer’s Warranty Policy.
  3. A detailed description of our Warranty Policy is also mentioned in the Faboolux Works Contract and FAQ section at www.Faboolux.com/care for the Customer's reference. Customers can refer to the Works Contract at the time of making the 2nd Installment payment of the quote value.

Limitations to Warranty

Faboolux does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

  1. Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.
  2. Does NOT cover damage caused by misuse, negligence, normal wear and tear.
  3. Only bends that are >3mm will be attended by Faboolux.
  4. Water leakage and seepage within the building structure and continuous dampness of the surface beyond (i) 72 hours for BWP grade plywood (IS710); 48 hours for HDHMR & BWR grade plywood (IS303); and 24 hours for other exterior grade or HDF/MDF materials.
  5. Degradation, discolouration, damage, fading, etc. in colour, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.
  6. Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.
  7. Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).
  8. Alterations, modifications or use of products which are beyond or inconsistent with the supplied product instructions by Faboolux and/ the usage of products which have not been authorised by Faboolux.
  9. Destroyed, damaged or becomes unusable due to any Force Majeure event. (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mould, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Faboolux)
  10. Improper maintenance of the Covered Products the same not being utilised for the intended purpose;
  11. In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise);
  12. the Covered Products have been subject to re-installation, repair or alteration by any person not authorised by Faboolux;
  13. Rusting of channels, hinges and other metallic parts, as these could be damaged due to household chemicals and sprays;

Procedure to claim Warranty

  1. For claiming warranty against any of the Covered Products which is valid under the warranty terms, Customer shall raise a ticket on the Website or call on Faboolux's customer service number, identifying the Covered Product and the defect observed, including photographs and/or other proofs of the same.
  2. Once Faboolux receives a Customer's written notice, Faboolux shall send their authorised representative to the Customer's Site for inspection and assessing the same to confirm whether the claim is covered under Warranty.
  3. If it is covered under warranty as per Faboolux representative’s information, Faboolux shall either arrange for repair or replace the defective Product.
  4. In case of replacement: Faboolux shall provide a similar Product that is as close as possible in dimension, function and colour to the defective product. Faboolux does not guarantee that the replacement product will be exactly the same as the Covered defective Product. A replacement Product will not be covered by any further warranties. i.e. no fresh warranty shall be applicable on a replaced product, which shall be covered under the original warranty term.

Service and Maintenance

  1. 6th month from the date of handover, 4 free services for 2years period will be provided to the Customers to address routine maintenance issues in respect of moving parts (hinges, channels etc.), such as alignment, the parts becoming loose, etc
  2. To avail the free service, Customer should schedule a visit by contacting Faboolux’s customer care number or raise your request through www.Faboolux.com/care. If the free service is not availed by Customer within the aforesaid period of 2years, Faboolux’s obligation to provide such free service shall lapse.
  3. After the period of 2years from the date of handover, in case of maintenance requirement, Customers can seek paid maintenance services, by contacting Faboolux’s customer care and scheduling a service visit. Such a visit shall be chargeable at Faboolux’s then current service visit rates.
  4. Any repairs or replacements advised during a service visit (whether free or paid-for), or any maintenance that may be sought by Customer, which is not covered under the Warranty terms, shall be done at additional charges. Faboolux will provide Customer an estimate of such additional charges after inspection and assessment during the service visit.
  5. For any concerns regarding their project, Customers can raise a request through www.faboolux.com .

Cleaning Services

Post installation, the following set of services will be done at the site:

  1. Dusting, sweeping and mopping of all areas.
  2. Cleaning of doors of the cabinets to remove pencil marks and dust.
  3. Cleaning the insides of cabinets.
  4. Deep cleaning with the use of mechanical equipment is out of scope.

Unloading Services

  1. Upto 2nd floor and above 3rd floor where service lift is available, the materials will be unloaded by Faboolux
  2. Unloading will be at the client scope if any movement of materials by stairs above 2nd floor where service lift is not available.
  3. Any issues related to unloading at site to be handled by the client

Cancellation Policy

At Faboolux, our primary goal is to ensure the successful completion of every order. However, as we rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer attention to the notes provided below:

Stage of Order Policy
Pre- Design Stage 100% refund of the Order Booking Amount shall be made (i.e. either INR 25,000 or 5% of Order Value, whichever is higher)
Design Stage 50% refund of the Order Booking Amount shall be made (i.e. either INR 12500 or 2.5% of Order Value, whichever is higher)

*Faboolux shall not share the final designs with the customer
D2P Stage Nil refund.
Production Stage and beyond Nil refund.

The customer will not be eligible for any refund and moreover, shall be obligated to pay the remaining price of Order Value of the project to Faboolux i.e. the remaining 50%, in compliance with the Works Contract.

Notes:

  1. Order Booking Amount – The payment of 5% of Order Value or INR 25,000, whichever is higher, by the Customer at the stage of order booking.
  2. Design Stage: This Stage commences after Customer makes payment towards 1st instalment (5% of the Order Value or INR 25,000, whichever is higher), and ends before payment of the second instalment (55% of Order Value).
  3. Production Stage: This Stage commences when the Customer makes successful payment towards 2nd instalment i.e. 55% of the Order value. It is during this stage the orders are pushed for production.
  4. First Design Discussion: This is the date of very first offline/online design discussion between the Customer and Faboolux representatives.
  5. Site Measurement: Site Measurement refers to the date when Faboolux representatives visit the Customer site for measurement/masking.
  6. Order Value - This can be defined as the total value of the Customer's project that shall be paid to Faboolux, as finalised post the confirmation of quote. This value is inclusive of all discounts and tax, as applicable.
  7. Refunds as per above Cancellation Policy as applicable will be processed only to the customer's bank account irrespective of what mode and from whose account from which Faboolux has received the original payment.

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  • Faboolux Private Limited
    2876+3JR, Road, Anchumana Temple Rd, NH Bye Pass, Edappally, Ernakulam,
    Kerala 682024
  • info@faboolux.com
  • +91 89438 11999
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